Legal notice

Legal texts - version 3 03-2018

1.1 Legal Warning (Law on Information Society Services and Electronic Commerce) 1.2 Privacy policy (GDPR) 1.3 Cookies Policy

1.1 Legal Warning (Law on Information Society Services and Electronic Commerce)

In accordance with Article 10 of Spanish Law 34/2002, of 11 July 2002, on “Information Society Services and Electronic Commerce”, we hereby inform you of the following: CORPORACIÓN H10 HOTELS, S.L., (hereinafter GRUP H10 HOTELS), domiciled at calle Numància, 185-1ª 08034 Barcelona, with National Tax ID no. B62116942, and registered in the Trade and Companies Register of Barcelona under Volume 32.136, Folio 1, Sheet B-201.867, Registration 1ª, is the owner and person in charge of operating, managing and running the website www.h10hotels.com (“Website”), which can be visited via the domain www.h10hotels.com and its subdomains.

From now on, CORPORACIÓN H10 HOTELS, S.L. and all the companies of its business group will be called, together, as GRUP H10 HOTELS.

The use of the Website attributes the status of user, and implies full and unreserved acceptance of all the provisions included in this Legal Warning, in the version published by GRUP H10 HOTELS at the time the user accesses the Website. As a consequence, the user must read this Legal Warning carefully each time they decide to use the Website, since it may undergo modifications.

DISCLAIMER AND LIMITATION OF LIABILITY - For information on the Website

GRUP H10 HOTELS makes every effort to avoid errors in the content of the Website. Notwithstanding the foregoing, the information and services on or available through the Website may include inaccuracies or spelling mistakes. The information on the Website is accurate on the date of the last update. GRUP H10 HOTELS reserves the right to update, amend or remove information from the Website, and may limit or refuse access to it. GRUP H10 HOTELS reserves the right to make any changes or amendments it deems fit, and may do so at any time and without prior warning.

The contents of the Website are only intended as information about the supply of services and prices, in accordance with the provisions of this Legal Warning and the rest of the legal texts on this website.

GRUP H10 HOTELS reserves to right to prevent or refuse access to the Website of any Internet user who enters any information on this website that contravenes legal or moral rules, and reserves the right to take whatever legal actions it deems appropriate to avoid this type of behaviour.

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Service quality and availability

GRUP H10 HOTELS accepts no responsibility for interrupted or poorly-working services or content on the Internet, whatever their cause may be. GRUP H10 HOTELS is not responsible for damages of any kind caused to users who are using browsers or versions of browsers other than those for which the Website was designed. GRUP H10 HOTELS is not responsible for network outages, loss of business resulting from these outages, temporary electrical power outages or any other type of suspensions. GRUP H10 HOTELS does not guarantee that services or contents will be uninterrupted or error-free, that the errors will be corrected nor that the service or server will be free from viruses or other harmful components, notwithstanding GRUP H10 HOTELS will do their utmost to prevent this type of incident.

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Content linked through the Website

GRUP H10 HOTELS is not responsible for websites belonging to others or third parties which can be visited via links from the Website, or any other content, commercial activity, products and services made available by third parties.

The use of a link or access to a website belonging to others is done exclusively at the choice and risk of the user. GRUP H10 HOTELS does not recommend or guarantee any information obtained through a link outside its website and it is not liable for any loss, claim or damage derived from the use or misuse of a link, information obtained through it, including other links or websites, an interruption to the service or access, the use or misuse of a link, upon connection to the Website and access to information from other websites from the same Website.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The structure, design and presentation of the elements available on this website (graphics, images, logos, colour combinations and any other element eligible for protection) as well as photos, video clips, sound clips and any other material found on the Website are protected by intellectual property rights belonging to GRUP H10 HOTELS. Reproducing, altering, distributing, publishing, or making information available to the general public is forbidden, as is other kinds of exploitation—partial or full—of the elements stated in the previous paragraph. Such acts of exploitation can only be carried out with the authorisation of the GRUP H10 HOTELS and, in all circumstances, must make explicit reference GRUP H10 HOTELS’ ownership of these intellectual property rights.

The user only is authorised to make private use of the documentary material produced by GRUP H10 HOTELS. The user must refrain from deleting, altering or manipulating any protective device or security system installed.

Unless GRUP H10 HOTELS has given its authorisation, links to "final pages", "frame", or any manipulation of this sort is strictly forbidden. Links must always be on the main page or “home page” - www.h10hotels.com

Distinctive signs (trademarks, trade names, logos, symbols) belonging to GRUP H10 HOTELS are protected by industrial property rights, meaning the use or manipulation of any of these, unless written authorisation from GRUP H10 HOTELS has been given, is strictly forbidden.

SECURE ONLINE SHOPPING

Security is a priority for GRUP H10 HOTELS, which is why we make every effort to ensure that our transaction processes are secure and your personal information is protected.

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We do not share your personal information

GRUP H10 HOTELS will never e-mail or call you to request that you provide your personal details or you verify your account password, debit or credit card number, or any other type of personal information. In the event that someone does contact you or you receive an unsolicited email asking you for the aforementioned information, please do not respond and inform GRUP H10 HOTELS immediately so that we can investigate this incident.

Notwithstanding the foregoing, if you have not finalised the online booking process on our Website, we may send you a reminder email to continue the booking. We hope that this service helps you to continue the process without having to look for the accommodation or fill in the booking form again.

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Identify fake emails (“spoofing” or “phishing” attempts)

Please ignore any email you receive requesting personal information or that redirects you to a page that is not the property of GRUP H10 HOTELS or its group companies, or that asks you to pay by means other than the one authorised by GRUP H10 HOTELS, as it could be an attempt at impersonation (“spoofing” or “phishing”) and would be considered fraudulent.

GRUP H10 HOTELS uses the “h10hotels.com” domain for its emails. If you receive an email with a different domain format (for example, h10hotels.security@hotmail.com). you can be sure that it is a fake email.

Some “phishing” emails contain links to websites that use the words “h10hotels” in their URL, but they will direct you to a completely different website. If you hover the mouse above the link, you will be able to see its associated URL, which will most likely have a different format to those linked to authentic GRUP H10 HOTELS websites.

However, if you do click on the “phishing” mail and you are redirected to a page that resembles “My Account” or any page that asks you to modify your personal information, please ignore it and regard it as fraudulent.

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Inform us about “phishing” attempts

Please send an email to: h10@h10hotels.com and attach the email you believe to be fake. By providing us with the information, you are helping us to locate its origin.

If you are unable to attach the fake email, please forward it to h10@h10hotels.com and include as much information as possible about the email.

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Information for the purchaser regarding the ecommerce resolutions platform

The Purchaser of products from the Website is hereby informed of the online dispute resolution platform.

In accordance with Article 14.1 of Regulation (EU) No. 524/2013: The European Commission provides a dispute resolution platform available by clicking on the following link:http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through the online dispute resolution platform.

APPLICABLE LEGISLATION AND JURISDICTION

Each of the points in this Legal Warning is governed by Spanish Law.

1.2 Privacy policy (GDPR)

LEGAL TEXT

In conformance with the provisions established by Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, we hereby inform you that personal information entered in these forms, as well as your email address, have been incorporated into a processing file belonging to CORPORACIÓN H10 HOTELS, S.L. , (hereinafter GRUP H10 HOTELS),whose business address is Calle Numància, 185-1ª 08034 Barcelona, with National Tax ID no. B62116942, and is registered in the Trade and Companies Register of Barcelona under Volume 32.136, Folio 1, Sheet B-201.867, Registration 1ª. Email: h10@h10hotels.com, in order to respond to your queries and send you information related to the products and services offered by GRUP H10 HOTELS.

The personal data provided through the forms of the Web, as well as your email address, will be included in a file owned by GRUP H10 HOTELS.

GRUP H10 HOTELS is especially aware of the importance of protecting the data of service users who visit the Website. By means of this Privacy Policy (hereinafter the “Policy”), GRUP H10 HOTELS hereby informs Website users of the processing and uses to which the personal data collected on the Website will be submitted, so they can decide, freely and voluntarily, if they wish to provide the requested information.

GRUP H10 HOTELS deems guaranteeing personal data protection essential, so that the intimacy and privacy of all interested parties (data holders) are protected, as highlighted in this Policy, and undertakes to guarantee the legal requirements stipulated by the applicable legislation on personal data protection at all times.

DATA CONTROLLER

Thedata collected through the Website is incorporated into the processing of WEBSITE USER/NEWSLETTER items, to which this Policy will be applied and whose controller is GRUP H10 HOTELS.

To answer your enquiry or fulfill your information request, GRUP H10 HOTELS may need to communicate your information to the other companies comprising the GRUP H10 HOTELS.

Also, due to the characteristics of the activity and the services provided by GRUPO H10 HOTELS, the data collected through the Website may be transferred to the companies that own and operate the H10 hotels in any country in the world, as well as to third-party companies of the tourism sector when it is necessary for the correct provision of the contracted service.

In this case, GRUP H10 HOTELS guarantees that this Policy will be applied to the company in question and that your data will be processed in accordance with the requirements of the legislation applicable.

COLLECTION AND PROCESSING

The main features of WEB/NEWSLETTER USERS processing are: -Purpose of processing a. To provide the information requested by the interested parties in the web form or questionnaire. b. Resolve the issues raised. c. Send information about product or service offers. - Data Handler

In the event that the processing of your personal data is carried out by a third-party in charge of processing information on behalf of GRUP H10 HOTELS, it guarantees that it will only chose a data handler that can sufficiently guarantee the application of the appropriate technical and organisational measures, so that processing is in line with the requirements of the legislation applicable and guarantees the protection of the interested party’s rights.

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Legal Basis - Consent

By filling out the forms available on the Website, the interested party gives their consent for their personal data to be incorporated into the file, which is subject to processing in accordance with this Policy.

In the same way, where appropriate, users consent to allowing GRUP H10 HOTELS to send them regular information about the business group’s offers on activities, products or services.

The user may, at any time, object to these mailings by sending an email to the following email address: pd@h10hotels.com and writing “UNSUBSCRIBE FROM MAILING LIST” in the subject line.

SECURITY MEASURES

GRUP H10 HOTEL applies the levels of security for protecting legally required personal details and has installed all of the technical means and measures available to it in order to prevent the loss, misuse, alteration, unauthorised access and theft of the data.

RIGHTS TO ACCESS, RECTIFICATION, CANCELLATION, OPPOSITION, PORTABILITY AND LIMITATION

The holders of the data contained in the WEBSITE USERS/NEWSLETTER processing and the data contained in any of GRUP H10 HOTELS processing may inform the company if they wish to exercise their rights to access, rectification, cancellation, opposition, portability and, where appropriate, limitation, within the legally established terms.

To do so, the interested party should send a written letter and a photocopy of their national ID document or equivalent document to GRUP H10 HOTELS, C/Numància, 185-1ª - 08034 BARCELONA, or by email to pd@h10hotels.com, , and write “DATA PROTECTION” in the subject line.

REGULATION CHANGE

GRUP H10 HOTELS reserves the right to modify this Policy in order to bring it into line with new legislative or jurisprudential developments and those that may stem from standard codes of conduct on data protection. Any such changes will be announced on our Website in advance, notwithstanding the need to request the affected parties for the necessary consent if such consent could be construed as not having been given in accordance with terms set out in this Policy.

If you have any queries, questions or comments about this Policy, please do not hesitate to contact us by writing an email to: h10@h10hotels.com.

1.3 Cookies Policy

What are Cookies?

Cookies are text files stored on the user’s computer or device (smartphone, tablet) browser as they navigate webpages and are used to store information about your visit.

Cookies are used to: • Ensure that webpages are working properly. • Store preferences like languages or font size. • Find out about the user’s browsing experience. • Collect anonymous statistical information, such as the pages the user has visited and how long they have spent on the website.

The use of cookies optimises the browsing experience, adapts the information and services offered to suit the user’s interests, in order to provide a better experience each time the user visits the website.

Type, purpose and functionality

Based on their lifetime, cookies can be grouped into session cookies or persistent cookies. The former expire once the user closes their browser. The latter expire once their purpose has been fulfilled or they are manually deleted.

In addition, depending on their purpose, Cookies can be classified as follows: • Strictly necessary (technical): These cookies are essential for a page to run properly. They are normally generated once the user visits the website or logs in and are used as a form of identification on the website with the following objectives:  They keep the user identified in such a way that, if they leave the website, exit the browser or device and then visit the page at a later time, they continued to be identified, which makes browsing easier as they do not have to identify themselves over again.  To check if the user is authorised to access certain Services or areas of the website. • Performance: They are used to improve the browser experience and optimise the performance of the website, for example, they store service settings or a purchase in the shopping cart. • Advertising: These cookies collect information about adverts shown to website users. There are two types:  Anonymous: They only collect information about adverts shown on the website regardless of the user accessing the site, i.e., without identifying themselves specifically.  Custom: They collect the user’s personal information from the website on behalf of a third party, in order to customise ad spaces. • Geolocation: These cookies are used to determine the country of the user when they visit a service on a website, in order to offer content and services suitable to their location. • Analytical: They collect information about the user’s browsing experience on the website, normally on an anonymous basis, although on occasions they allow the user to be uniquely and unequivocally identified in order to obtain reports on users’ interest in the services on the website. Cookies used • Level 1: Cookies strictly necessary to provide the service requested by the user. • Level 2: Performance cookies (anonymous) necessary for content and browsing maintenance. The user only needs to be informed of their existence. • Level 3: Cookies managed by third parties that follow up on the user through other websites that do not belong to the owner of this website. They normally correspond to advertising or analytical cookies that identify the user in a unique and clear way.

DISABLE THE USE OF COOKIES

The user may, at any time, disable the user of cookies by changing their browser settings, for example: Google Chrome http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647 Windows Explorer http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9 Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences Apple Safari http://support.apple.com/kb/ph5042

We hereby inform you that GRUP H10 HOTELS does not user any type of “cookies” on h10hotels.com for personal data processing that would identify specific individuals.

DOMAIN Name of the “Cookie” Expires Information Level OWN COOKIES h10hotels.com see_legal Permanent Controlled copy of the legal texts 1 h10hotels.com hideBookingPanel 1 day It is used to hide or show the “Make a booking” element on the website and improve the user’s experience on certain pages. 1 h10hotels.com cookieuserdisplayname 1 day It is used to store and/or show the user’s name on any part of the website. 1 h10hotels.com cookieusername 1 day It is used to store and/or show the user’s name for the internal use of the website. 1 h10hotels.com cookieuserh10state 1 day It is used to differentiate between a repeat user and a first-time visitor. 1 h10hotels.com cookieuserlastname 1 day It is used to store and/or show the user’s surname on any part of the website. 1 h10hotels.com cookieuserlastname2 1 day It is used to store and/or store the user’s second surname on any part of the website. 1 h10hotels.com cookieusercountry 1 day It is used to store and/or show the user’s country on any part of the website. 1 h10hotels.com cookieuserpostalcode 1 day It is used to store and/or show the user’s postcode on any part of the website. 1 h10hotels.com cookieemail 1 day It is used to store and/or show the user’s email address on any part of the website. 1 h10hotels.com cookiephone 1 day It is used to store and/or show the user’s telephone number on any part of the website. 1 h10hotels.com cookiecodigoclienteclub 1 day It is used to store and/or show the Club H10 card number on any part of the website. 1 h10hotels.com cookiecodigoclub 1 day It is used to store and/or show the type of Club H10 card on any part of the website (Club H10, Class, Grand Class) 1 h10hotels.com metasearch 1 day They are used to store and/or show if the user comes from Trivago. 1 h10hotels.com agencianame 1 day They are used to store and/or show the name of the agency on any part of the website. 1 h10hotels.com agenciacode 1 day They are used to store and/or show the agency’s code on any part of the website. 1 h10hotels.com agenciadisplayname 1 day They are used to store and/or show the name of the agency on any part of the website. 1 h10hotels.com agenciausername 1 day They are used to store and/or show the agency user’s name on any part of the website. 1 h10hotels.com agenciapassword 1 day It is used to store the agency’s encrypted password on any part of the website. 1 h10hotels.com cookieprofile 1 day It stores the profile the user selects in the website header. There are 4 options: “All”, “Family” or “Business” 1 h10hotels.com currentProtocol 1 day The http or https protocol etc is used for the exchange of information between servers and clients. 1 h10hotels.com visitedweb 1 day It is used to indicate whether the user has previously visited the website. 1 h10hotels.com profile 1 day It stores the profile the user selects in the website header. There are 4 options: “All”, “Family” or “Business” 1 h10hotels.com BookingIDParams 1 day It is used to store and/or store the user’s search variables: destination, hotel, arrival date, departure date and length of stay. 1 h10hotels.com BookingPrice 1 day It is used to store and/or show the price of the booking. 1 THIRD PARTY COOKIES h10hotels.com Various 1 to 30 days Different third party cookies are used for SEM campaigns, meta search engines, display marketing, pop-up messages, chat tools to talk to the hotel, price comparisons and web analytics, etc. 3

Once all the information provided has been read, we hereby notify the user that, if they continue to browse our website without having taken appropriate measures to customise their browsers, to prevent installation of the cookies used by it, they are hereby giving their consent to the use of the abovementioned mechanisms within the terms of Article 22.2 of Law 34/2002 of the Spanish Law on Information Society Services and Electronic Commerce, according to the interpretation given by Spanish Royal Decree 13/2012 of 30 March 2002, which transposes Directives on the internal market for electricity and gas and electronic communications.

General Conditions of the Club H10 Programme

1. PURPOSE OF THE CLUB H10 PROGRAMME

The purpose of the Club H10 programme is to establish a permanent promotion campaign based on the participants earning points. The points will be exchangeable for accommodation, services and merchandising articles offered by H10 Hotels.

2. REGISTRATION AND PARTICIPATION IN THE PROGRAMME

2.1 Any person over the age of 18 residing in Spain or in any country where the participation in loyalty programmes is not prohibited may register in the Club H10 programme.

2.2 Registration in the Club H10 programme is free.

2.3 To be part of Club H10 you must hand in the Subscription Application in one of H10 Hotels during your stay. This application form must be carefully filled out and signed. You may also subscribe on the Website: www.h10hotels.com and www.clubh10.com. You cannot subscribe over the phone.

2.4 H10 Hotels reserve the right to admit or refuse any registration in the Club H10 programme without further explanation.

2.5 The membership will be confirmed during the client’s first stay in one of H10 Hotels.

2.6 The card identifies the client as a member and entails the acceptance of the programme’s conditions.

2.7 Each member of Club H10’s programme will receive the official Club H10 card during her/his first stay. If the hotel cannot provide the card, the member will receive it during her/his second stay in any other H10 Hotel.

2.8 The card is the property of H10 Hotels and must be returned in the event that H10 Hotels request it. The cardholder is responsible for keeping and using it correctly.

2.9 In the case of damage, theft or loss of the card, Club H10 must be requested directly in the hotel where member will be going to stay the next time.

2.10 The scope of the programme may be modified at any time without prior written notice.

2.11 The 5% discount for Club H10 members can only be combined with certain promotions or promotional codes.

2.12 The 15% member’s birthday discount does not apply to the first booking made through the Club H10 “Express Membership” registration process.

3. EARNING POINTS

3.1 Points are awarded for stays in H10 Hotels after registering in the programme as follows:

• 40 H10 points per person / night in a 5***** hotel.
• 30 H10 points per person / night in a 4**** hotel.
• 20 H10 points per person / night in a 3*** hotel.

100 welcome points for becoming a member of the programme will be added to her/his account during her/his first stay in one of H10 Hotels or straight after becoming a member on the Website www.clubh10.com

Points for extra services purchased in the hotels: Food and drink, Despacio Spa Centres, Room Service, Minibar, etc. Provided the purchase of these services is included in the room account, the cardholder and/or co-cardholder will earn 2 points for every 3 euros spent. If the bill is in pound sterling, 2 points will be added for each 2.64 pounds sterling spent. For invoices created in Mexican pesos, 2 points will be obtained for every 65.50 pesos of consumption; for invoices created in Dominican Republic pesos, 2 points will be obtained for every 171 pesos of consumption; and for invoices created in Jamaican dollars, 2 points will be obtained for every 460 dollars. The purchase of these services will be charged to the room, except in those hotels which do not allow charging, in which case the accumulation of points to purchase extras will not be possible. The number of points accumulated in the account of the Cardholder and/or Co-cardholder will be calculated based on the net value of the client’s room account, before VAT or any other taxes which may be applicable.

Variable points for extras per person / night stayed according to special, limited promotions publicised by H10 Hotels.

The cardholder and co-holder appearing on the registration form will get points and benefits for stays in hotels, not including children for whom a reduced rate is paid.

3.2 The cardholder may not claim points for stays occurring before his / her registration in Club H10.

3.3 To earn points, the participant in the Programme must give his / her Club H10 card number when he / she makes the reservation, when checking in, or during his / her stay in the establishment. The staff of H10 Hotels may ask the participant to provide proof of identity.

3.4 Points are obtained personally by the cardholder, and cannot be transferred or negotiated in any case. In the event that two or more cardholders share a room, only the cardholder whose card number was used to book the stay will get points.

3.5 Points will be credited automatically to the holder’s account on the day of departure from the hotel. In the case of one-off and limited promotions, points will be credited at least once a month.

3.6 Free stays by invitation, stays with special rates for company employees, travel agents or rates not available to the public in general will not earn points. Any promotional rates valid for a specific temporary period will not earn points either, as determined by H10 Hotels.

3.7 To claim points not accounted for, the member of the Club H10 programme must send the claim to the Club H10 Customer Service Centre, giving the client’s name, membership card number, the name of the hotel and the date of the stay, and a brief description of the problem. Claims must be made within three months of the stay. H10 Hotels are not responsible for the documentation sent until its arrival at the Club H10 Customer Service Centre. Claims which are not correctly documented and presented in time will not be processed.

3.8 If, once a claim has been made and agreed, any individual establishment unjustifiably declines to award points or other benefits, H10 Hotels will assume full responsibility for awarding the points.

3.9 H10 Hotels will occasionally communicate which items earn points, as well as any potential special promotions, benefits or courtesies of the programme. The points generated in each transaction will correspond to the days of stay according to the tables currently in force, regardless of possible courtesies or benefits granted by H10 Hotels to limited promotions.

3.10 The value of 1 point is equivalent to 0.04 euros in Spain, Italy and Germany. The value of 1 point is equivalent to 0.03 pound sterlings in the United Kingdom. In Mexico, the value of 1 point is equivalent to 0.87 Mexican pesos; in the Dominican Republic, the value of 1 point is equivalent to 2.28 Dominican Republic pesos and in Jamaica it is equivalent to 6.10 Jamaican dollars.

4. USING POINTS

4.1 Stays in hotels. H10 points can be exchanged for accommodation, purchases in the bar or restaurant, wellness centre treatments, H10 and Daisy merchandising items. These purchases must be made during the stay and are subject to availability and to the value in points of these purchases as communicated by H10 Hotels to members and in its website www.clubh10.com

4.1.1 H10 Hotels reserve the right to establish without prior notice which hotels and periods are “not valid” for stays using points.

4.2 Extra services. Points earned may be exchanged for extra services supplied directly to the client by hotels which are charged to the corresponding room account.

4.3 Merchandising items. Points may be used to acquire H10 Hotels merchandising items.

4.4 Points may only be exchanged during the member’s stay in the establishment, when the services and/or items charged to the room account are paid for at Reception. In no circumstance may points be exchanged if the client is not staying in the establishment, nor can they be exchanged directly at sales points of the establishment such as bars, restaurants, shops, etc.

4.5 To exchange points the cardholder’s account must previously be identified and the account balance checked.

4.6 Any Club H10 points earned will expire after four years from when they are issued, at which time they will be deducted from the member’s points balance. Club H10 members can check their points balance and when their points expire in the member’s area of the Club H10 website (www.clubh10.com).

4.7 In the event of death, a spouse affiliated to the card may assume title to the card (after informing Customer Services) and continue earning and using points. But points may not be transferred from one card to another. After informing Customer Services, the spouse will receive a new card in his /her name (with the same card number).

5. CATEGORIES AND ADVANTAGES

5.1 There are three levels or categories of member, depending on the number of points earned:

• Club H10 Card. From the first stay after application.
• Club H10 Class Card. From 2,000 H10 points.
• Club H10 Grand Class Card. From 4,000 H10 points.

5.2 Depending on the membership category, members can enjoy special services during stays at our hotels. Benefits in all categories: personalised customer service, priority bookings (we will avoid sending H10 Club members to other hotels in cases of over booking), exclusive offers (published on the website or in the monthly online newsletter sent to members by email), the possibility of choosing a room subject to availability (the same category as the reservation and at least 21 days in advance), paying for hotel services with points, welcome gift (box of chocolates for Club H10 or H10 Hotels merchandising if not available). Benefits for Club H10 members: invitation to a welcome cocktail for two people (this will be the H10 cocktail or, if not available, the cocktail of the day). Benefits for Club H10 Class members: Invitation to a bottle of wine or cava (the recommended wine or cava, or if not available the recommendation of the day or the hotel´s selection), daily change of sheets, robe and slippers (for member and companion, left in the room on the day of arrival), No-rush check out (courtesy room until 6pm, at prior request and subject to availability). Benefits for Club H10 Grand Class members: invitation to a lunch or dinner for two people at holiday hotels (at the hotel restaurant, or if not possible in the Buffet. In all-inclusive hotels, the hotel will offer a different type of free service instead. Holiday Hotels destinations are: Canary Islands, Balearic Islands, Costa del Sol, Costa Dourada, Costa Blanca, Mexico and Dominican Republic.), 20% discount at the Restaurants and Bars in our city hotels (Barcelona, Madrid, Sevilla, Cordova, Rome, London, Lisbon, Venice and Berlin), no-wait check-in (subject to availability), Tea and Coffee kettle in room (only in four- and five-star hotels), free mini-bar on day of arrival (only in four- and five-star hotels). Includes 2 waters, 2 Coca Colas, 2 fruit juices and 2 bags of crisps.

5.3 All Club H10 members registered in any of the three categories (Club H10, Club H10 Class or Club H10 Grand Class) will receive a 5% discount on all bookings made through the H10 Hotels website, www.h10hotels.com, or through the Members’ Area on the Club H10 website, www.clubh10.com.

6. PROTECTION AND MODIFICATION OF DATA

6.1 H10 Hotels is committed to the appropriate use of personal data provided by programme members. All information provided is used for the sole purpose of analysis and design of marketing activities within H10 Hotels, such as the development of the Club H10 programme, as set out in Data Protection Law (Ley Orgánica de Protección de Datos). On signing the registration application or using the programme membership card. The cardholder expressly accepts these clauses.

6.2 H10 Hotels is committed to fulfilling its obligations regarding the privacy of programme members’ personal data and to its duty to protect them, taking such measures as are necessary with the technology available to prevent unauthorised change, loss, processing or access.

6.3 H10 Hotels will periodically send programme members information on current promotions, benefits and services by email.

6.4 The member may make any changes to his / her personal details through the programme’s web page or by giving written notice to the Club H10 Customer Service Centre.

7. CANCELLING MEMBERSHIP

7.1 The Cardholder may cancel his / her membership of the Club H10 programme by giving written notice to the Club H10 Customer Service Centre. From the moment notification is received, the cardholder will no longer receive information about the Club H10 programme and his / her points account will be closed.

7.2 The abuse or fraudulent use of the card will result in membership of the Club H10 programme being automatically cancelled along with any points on the account.

7.3 The promotions and their payment conditions offered by this system are exclusive after a previous identification of the user and are only valid in this context. Any acts against the conditions of the present programme can lead to refusal of further use.

8. GENERAL POINTS

8.1 If any information given in the account statement is incorrect or the member has any query about current promotions, he / she may contact the Club H10 Customer Service Centre to correct or clarify the information.

8.2 H10 Hotels reserves the right to cancel or change the rules and offers of the Programme at any moment without prior warning.

8.3 If the Programme is cancelled, the members will have a period of 6 months to use their H10 points. After this period, the points will be considered cancelled.

8.4 H10 Hotels may not be not held responsible if it is not possible to continue the programme for reasons beyond its control or due to legal changes.

8.5 References to H10 Hotels in respect of the Club H10 programme are understood to mean the group composed of Corporación H10 Hotels, S.L. and its associated or connected companies.

8.6 These General Conditions will be applied in accordance with Spanish laws and regulations.

8.7 Any disputes that may arise related to the present contract will be subject to the appropriate courts of law in Barcelona.

8.8 These General Conditions will be in force from 23rd November 2007.

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